The Bruhat Bengaluru Mahanagara Palike (BBMP)’s official application, BBMP Sahaaya was developed with an intention to provide a safe forum for citizens to lodge complaints. It has over 10,000 downloads, and an overall rating of 3.0 on 5. This app was developed by a company called “Indigo” and was given for free to BBMP.
BBMP created this app as an “easy and user friendly citizen centric Service interface”. BBMP also claimed that “A 24×7 Call Center manages requests, follows up with concerned BBMP officers, tracks for resolution and closure.” On the download page itself, the app seems to have mixed reviews. After the latest 2016 update, let’s look into what this app has to offer.
After launching the app, you will see the home screen with two options and a phone number to contact BBMP. These options are “Place a complaint” and “My Complaints”- the flagship feature of this application.
When you try to lodge a complaint, you first have to choose whether you want to register or lodge complain as a guest. Now if you place a complaint as a guest, you will not have to deal with the hassle of registering and authorisation. But if you do make an account, keep in mind that you will be able to see all your complaints and their status.
I decided to register, and it was simpler than expected. After making an account, you will be greeted with a plethora of options to choose from. You can choose a certain topic, like Stray animals, Roads, Garbage and many more. After clicking on a certain topic, you are shown the subtopics under it, so that your complaints can be more specific. Up till here, this application seemed like it was bound to be different from other government apps we have seen the past.
But we were wrong.
Every single time you tried to choose a topic, the app would crash. This is not a glitch or a onetime bug, as we tried multiple times with different topics, but no difference. We even tried to access as a guest, but to no avail.
This is not the first time that a government-developed app has failed to be useful. Earlier, we reviewed the BMTC app, which was very similarly plagued with compatibility issues. It’s true that the Karnataka government has some great ideas; but unfortunately, technical execution still remains a weak point.